Return Policy
At J2Legacy.com, we want you to be completely satisfied with your purchase. If you are not, we’re here to help with our easy return policy.
1. Eligibility for Returns
You may return most items within 7 days of receipt for a full refund, provided the products are unused, unopened, and in their original packaging. Items must also have accompanying proof of purchase.
2. Initiating a Return
To begin the return process, please contact our customer service team at [email/phone number]. Provide your order number and the reason for the return. Our team will guide you through the steps and provide you with a return authorization number.
3. Timeframes for Returns
Returns must be postmarked within 7 days from the date you received your order. Once we receive your returned item, we will inspect it and notify you of the status of your refund within 7 business days.
4. Conditions of Returned Items
Returned items must be in the same condition as received. They should not be used, opened, or tampered with. We reserve the right to refuse returns that do not meet these conditions.
5. Refund Processing
Refunds will be issued to the original method of payment. Once your return is approved, please allow 7 business days for the refund to be processed and reflected in your account.
6. Exceptions and Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used skincare products
- Gift cards
- Sale or clearance items (unless defective or damaged)
7. Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
8. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to a J2Legacy.com error. Original shipping fees are non-refundable.
9. Contact Information
For any questions regarding returns, please reach out to our customer service team at support@j2legacy.com. We’re here to assist you with any concerns you may have.
We appreciate your understanding and look forward to serving you again. Thank you for shopping with J2Legacy.com!