Return Policy
At J2Legacy Skin Care, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to assist you through the return process. Please read the following policy carefully to understand your return rights and conditions.
1. Eligibility for Returns
Due to the nature of skincare products and for hygiene and safety reasons, returns are only accepted under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 14 days of the delivery date
- Proof of purchase (order confirmation or receipt) is required
Opened or used items cannot be returned for refund or exchange unless the product was received damaged or defective.
2. How to Initiate a Return
To request a return, please email support@j2legacy.com with the following information:
- Full name
- Order number
- Item(s) you wish to return
- Reason for return
- Clear photos (if product is damaged or defective)
Our customer service team will review your request and provide return instructions if your return is approved.
3. Return Shipping
Customers are responsible for return shipping costs unless the item was received in error, damaged, or defective. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for items lost during return transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full refund (excluding original shipping charges) will be issued to your original payment method.
Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@j2legacy.com. We will provide a replacement or issue a full refund, including any applicable shipping fees.
6. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items purchased outside of www.j2legacy.com
- Gift cards
- Promotional or clearance items marked as final sale
7. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please initiate a return (if eligible) and place a new order for the desired item.
8. Contact Us
If you have any questions about your return or need assistance with the process, please contact:
J2Legacy Skin Care
support@j2legacy.com
+1 (833) 713-0909
P.O. Box 741521
Boynton Beach, FL 33474
We appreciate your trust in J2Legacy Skin Care and are committed to providing you with high-quality service and support. Thank you for being a part of our skincare legacy.