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Cancellation Policy

At J2Legacy.com, we strive to ensure a seamless shopping experience. However, if you need to cancel an order, we’re here to assist you through the process.

1. Process for Canceling an Order

To cancel an order, please contact our customer service team as soon as possible at support@j2legacy.com. Provide your order number and the reason for cancellation. Our team will confirm the cancellation if the order has not yet been processed or shipped.

2. Timeframes for Cancellations

Orders can be canceled without penalty if the request is made within 30 days of placing the order. After this period, we will do our best to accommodate your request, but please note that cancellations may not be possible if the order has already been processed or shipped.

3. Fees and Conditions

There are no fees for canceling an order within the specified timeframe. If an order cannot be canceled and has already been shipped, you may return the items in accordance with our Return Policy.

4. Refund Processing

If your cancellation is successful, we will process a refund to your original payment method. Refunds for canceled orders typically take 7 business days to process and appear in your account.

5. Exceptions

Please be aware that certain promotional items or special orders may have specific cancellation terms, which will be communicated at the time of purchase.

6. Contact Information

For any questions or assistance with cancellations, please reach out to our customer service team at support@j2legacy.com].

We are here to help you with any concerns you may have.

Thank you for choosing J2Legacy.com. We appreciate your business and are committed to providing you with the best possible service.